Generative AI to accelerate progress

Solutions for customer experience problems that amplify creativity, make processes more efficient, and summarise information at scale.

A 3D rendered image generated by Midjourne. Prompt: make one that shows a data flow diagram that might be used for a language learning model. It should only use black, white and yellow, and bit abstract
Solutions
Dialogue systems
Tailored conversational agents trained to talk about specific subjects, products, or content.
Contact centres
Complete cloud-native platforms to support multichannel communications between customers and agents.
Search engines
Enterprise-grade semantic search engines with a large body of information sourced from websites, unstructured and structured data.
Document processing
Content extraction, summarisation and translation at scale.
Our solutions are based on Google Cloud AI technology, LangChain-based open source technology, and others.
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Our team consists of solution architects, AI developers, prompt engineers, implementation engineers, data and machine learning specialists, product managers and designers.
Our Commitment /
“
Generative AI has the potential to transform the way businesses operate, and we are committed to helping businesses take advantage of this technology.”

Cass Surek
CTO at Beyond
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Architecture + Development Evaluation

An in-depth identification of the optimal architecture, models, prompts and refinement required to develop a Generative AI solution.

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Use cases where we see potential

/ 01
Knowledge Bases
Extracting insights from unstructured data and surfacing them through natural language conversations.
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Creative Support
Generating product images based on textual descriptions that may otherwise be difficult to capture.
/ 03
Product Conversion
Enriching buying experiences with natural language interfaces that bolster product knowledge and confidence
/ 04
Intelligent Summarisation
Enjoy our diverse and inclusive social calendar, including wellbeing activities like yoga, movie nights, cultural celebrations, in-house get togethers, and big-budget events to have a blast.
/ 05
Recommendation Engines
Providing guidance through AI-enabled recommendations for better product experiences.
/ 06
Contract Analyses
Extracting insights from unstructured data and surfacing them through natural language conversations.
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Service Automations
Reducing customer service time by automating processes.

Explore more use cases

/ 01
Knowledge Bases
Extracting insights from unstructured data and surfacing them through natural language conversations.
/ 02
Creative Support
Generating product images based on textual descriptions that may otherwise be difficult to capture.
/ 03
Product Conversion
Enriching buying experiences with natural language interfaces that bolster product knowledge and confidence.
/ 04
Intelligent Summarisation
Succinctly summarising customer interactions with support agents to enhance customer service.
/ 05
Recommendation Engines
Providing guidance through AI-enabled recommendations for better product experiences.
/ 06
Contract Analyses
Extracting insights from unstructured data and surfacing them through natural language conversations.
/ 07
Service Automations
Reducing customer service time by automating processes.
Our Principles
When used thoughtfully and responsibly, we believe Generative AI holds immense promise for improving customer experiences. To guide us, we have developed a set of principles that describe how we use — and do not use — Generative AI.
Put people at the centre
We consider humans integral to the use of Generative AI. We primarily use AI to serve people and build human oversight and control into how AI systems work
Amplify human creativity
We use Generative AI to complement and extend human imagination and ingenuity, not replace it.
Experiment and validate before use
We embrace new Generative AI models as they arrive, but we first test them and learn what they are good at — and what they aren’t — before we use them.
Build for security and transparency
We make data privacy and protection a priority when using Generative AI. We work to ensure the role of AI is clearly communicated to those with whom we work and to the customers who use what we build.
Be responsible, ethical, and unbiased
We avoid using Generative AI in any way that could perpetuate discrimination, inequality, or harm to people.
Stay in compliance
We're committed to ensuring our use of Generative AI aligns with our contractual agreements and remains within agreed-upon terms and conditions.