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Product Specific Terms - MSP - Workspace Managed Service - AI Pack

  1. Supplier Obligations

    Supplier shall:

    1. Continuous Improvement
      1. conduct regular performance reviews, usage analysis, and provide proactive recommendations to the Customer to ensure ongoing optimisation of their Gemini for Workspace experience.
    2. Security
      1. assist the Customer in understanding the security considerations of Gemini for Workspace and help them strengthen their overall security framework.
    3. Guidance
      1. provide the Customer with guidance on the product and tools for Gemini for Workspace.
      2. keep the Customer informed about the latest updates and apply these updates as relevant to the Customer's organisation, explaining how they will affect their ways of working.
  2. Customer Obligations

    The Customer shall:

    1. cooperate with the Supplier as required to enable the Supplier to perform its obligations; and
    2. be solely liable for implementation decisions and system changes made by the Customer.
  3. General
    1. Unless otherwise set out in the relevant Order Form, the Supplier shall invoice the Customer annually in advance.
    2. The Supplier may increase the Charges annually. This increase will be based on the preceding month's announced inflation rate either ONS CPI (Consumer Price Index) for contracts with Qodea Limited/Qodea Technology Limited, or ECB HICP (Harmonised Index of Consumer Prices) for contracts with Cloud Technology Solutions Nederlands B.V./Appsbroker Europe GmbH, plus an additional 5%. If the applicable inflation rate is negative, only the 5% additional charge will apply.
    3. The relevant Order Form shall auto-renew at the end of the relevant Term, for 12 month periods ("Renewal Term") at the Supplier's then-current pricing unless either party gives at least 30 days prior written notice of non-renewal prior to the end of the relevant Term or Renewal Term.
  4. Definitions
    1. The following definitions apply in these Product Specific Terms:

    Google Workspace: means a software as a service product owned by Google that groups all the cloud-based productivity and collaboration tools developed by Google for businesses and more particularly described at https://workspace.google.com/terms/user_features.html, as amended from time to time.

    Gemini for Workspace: means the specific Google AI product and/or service being provided to the Customer under these Product Specific Terms.