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Product Specific Terms – Workspace Engineering Pack

  1. Supplier Obligations
    1. Supplier shall:
      1. provide the number of Workspace Professional Services Call-off Time Business Days, set out in the Ordering Document, for the Term in accordance with the Workspace Resource & Capabilities Matrix; and
      2. be entitled to invoice the Customer for the full amount of Workspace Professional Services Call-off Time Business Days set out in the Order Form, even if the Customer has not used all of the Workspace Professional Services Call-off Time Business Days by the end of the Term.
  2. Customer Obligations
    1. The Customer must give 3 weeks prior written notice to call-off any Workspace Professional Services Call-off Time.
    2. The Customer must call-off a minimum of 0.5 Business Days of Workspace Professional Services Call-off Time per request.
  3. General
    1. Workspace Professional Services Call-off Time is limited to the number of Business Days for the Term set out in the Ordering Document and is not dependent upon any Deliverables being completed.
    2. Unless otherwise set out in the relevant Ordering Document, the Supplier shall invoice the Customer annually in advance.
  4. Definitions
    1. Workspace Resource & Capabilities Matrix:

    Resource

    Capabilities

    Digital Workplace Specialist

    • Multi-skilled specialist who delivers a hybrid role encompassing design and implementation on all aspects of Google Workspace including Gemini, Appsheet, Appscript, Chrome Enterprise.

    • Work with Customers’ business departments, security, operations and infrastructure design teams to understand business objectives, design principles and technical constraints.

    • Explain trade-offs, costs and benefits of solution options.

    • Work with Digital Workplace Consultant and sales teams.

    • Provide an escalation point for solution support.

    • Provide an escalation point for managed services support requests.

    • Support and Operational Services requests will be fulfilled in response to Customer requests.

    • Qualified to Google Workspace and Google Chrome Professional level.